Order, Delivery & Returns

Order and Delivery

Upon receipt of your order and payment in full, we aim to dispatch all items within 3 – 5 working days.
Should any items be temporarily out of stock, we will inform you via email and advise you on a delivery date.
Items will be delivered to the address given by the customer. We cannot accept responsibility for items that are sent to the wrong address if this is what has been provided.

Should you have changed your mind and wish to cancel your order, you can do so by sending an email up until 24 hours after you have placed your order, provided your order has not been shipped already.

Delivery Charges
Charges for delivery will be calculated within your shopping basket during checkout.

UK

up to £ 25.00 – flat shipping fee of £ 1.00

£ 25.00 and above – free shipping*

*for a limited time only.

Europe

Cards, Bookmarks and Gift Sets – £ 1.60 + £ 0.30 per additional item
Box Framed Prints – £ 6.00 + £ 2.50 per additional item
Medium, Mounted Prints – £ 6.50
Large, Mounted Prints – £ 9.00

If your shopping basket contains several items with different shipping rates, only the highest shipping category will apply once.

Canada/USA

Cards, Bookmarks and Gift Sets – £ 2.80 + 0.60 per additional item
Box Framed Prints – £ 10.00 + 6.00 per additional item
Medium, Mounted Prints – £ 14.00
Large, Mounted Prints – £ 18.00

If your shopping basket contains several items with different shipping rates, only the highest shipping category will apply once.

Rest of World

Cards, Bookmarks and Gift Sets – £ 2.80 + £ 0.60 per additional item
Box framed Prints – £ 15.00 + £ 6.00 per additional item
Medium, Mounted Prints – £ 18.00
Large, Mounted Prints – £ 20.00

If your shopping basket contains several items with different shipping rates, only the highest shipping category will apply once.

Delivery Times
If not stated otherwise, the standard delivery times are as follows:

UK – 2 – 5 working days
Europe – 5 – 10 working days
USA/Canada – 5 – 14 working days
Rest of World – 5 – 21 working days

Customs and Taxes
Buyers from outside the UK are responsible for any customs and import taxes that may apply. JVH creative Fine Art cannot be held responsible for any delays due to customs.

Returns
To comply with The Consumer Rights Act 2015, we maintain a 14 day returns policy.
Should you not be satisfied with your order, please contact us via email and we will gladly refund or exchange your item(s).

Up on return of the unwanted goods, we will refund the full price (excluding any postage fees) as long as they are returned to us within 14 days of delivery and in the original packaging and in resalable condition.

It is always in the customer’s interest to retain proof of postage.

Other
All prices stated are Pound Sterling.
JVH creative Fine Art is exempt from paying VAT.